Terms of Service

These terms of service ("Service Terms"), alongside our Privacy Policy, set out the basis on which we supply our service to you via our website, app, in-person services and other facilities (our "Service" or "Services").

When you use our Services, you will explicitly affirm that you accept these Service Terms and that you agree to abide by them. You should also carefully review our Privacy Policy before subscribing to our Services. The Service Terms form a legally binding agreement between you and us, governing your access to and use of our services and products. This includes, but is not limited to: (a) our mobile applications and related technologies ("App"); and (b) any purchases or use of our products or Services. By accessing or using our Services, including through any of our websites, advertisements, or applications, you acknowledge that you fully understand and agree to be bound by these Service Terms in their entirety, to the maximum extent permitted by applicable law.

In order to access our Services you represent and warrant that you are at least eighteen (18) years of age and possess the legal right, capacity and ability, on your own behalf to accept and agree to these Service Terms.

Please take some time to read these Service Terms carefully before you use our Services. You will find out who we are, how we provide our Services to you, how we may change or terminate our contract with you, what to do if there is a problem and lots of other important information.

If for any reason you do not agree to these Service Terms, you must not use our Services.

We reserve the right to change or modify portions of these Service Terms at any time, with or without advance notice. If we do this, we will update the terms on the website and will indicate at the top of this page the date on which these Service Terms were last updated.

Our Services are owned and operated by Menwell Limited ("Menwell", "we", "us" or "our"). We provide these Services to you under the brand name "Do Health". We are a company incorporated in England and Wales under company number 11476975. Our registered office address is: Bronze Building, 105 Sumner Street, London, United Kingdom, SE1 9HZ.

Our VAT number is: 302 0074 74. You can contact us here.

Our subsidiaries include:

• Optimale Ltd (CRN: 10878576).
• Menopause Care Limited (CRN: 13407306)
• H3 Health Limited (CRN: 12957749)
• CJA Balance Ltd (CRN: 12036054)
• The Vitalia Clinic Group Ltd (CRN: 13481751)
• Think CBT Limited (CRN: 08214671).

If we need to contact you for any reason we will do so by in-app message, phone, email or post to the mobile telephone number, email address or postal address that is registered in your customer account ("Account"). When we say "writing" or "written" in these Service Terms, this includes emails or other electronic written formats.

At any time you may be notified that information is available for your review that is considered private and possibly time-sensitive, so you should consider ease of access when determining which email address you use for your Account.

You must advise us of changes to any of the following as soon as reasonably possible: your legal name, email address, including postal code, mobile telephone number (you are not permitted to use landline numbers in place of a mobile telephone number), debit or credit card details, including billing address, for any card registered to your Account.

When you use our Services, you may need to provide us with certain information about yourself. We use this information to help deliver and personalise your wellness experience; to supply products or services to you; to process your payment for those products or services; and, if you agreed to this when subscribing to our Services, to send you information about similar wellness products or services that you might like.

Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is truthful and accurate.

After you have subscribed to our Service we will get in touch with you to confirm that your subscription has been received. To help protect against fraud and ensure safe transactions, we may ask you to provide proof of identity when processing your subscription request. Where requested, this material will be necessary to complete your subscription. Delay in supplying adequate proof of identity such as a valid photo ID or passport may result in delay to, or cancellation of, your subscription.

If we are unable to accept your subscription, we will let you know and you will be refunded in full to the same payment method. We may be unable to accept subscriptions where:

Refunds may take up to 14 working days to appear in your bank account.

Products and services are delivered within the UK only. We do not accept liability for any onward transport of deliveries by customers or third parties outside of our control.

Your transaction may be subject to Secure Customer Authentication ("SCA") when you purchase from us. Any transactions related to recurring subscriptions, or new subscriptions with the same details, will not use SCA if the original payment was taken without it.

Other products may be provided to you through a non-subscription transaction for a single item, with no recurring payments ("One Time Purchase"). When using our Service, it will be clearly indicated at checkout whether you are making a One Time Purchase or subscribing to a recurring subscription plan. By completing your purchase you acknowledge and agree to the selected purchase type.

If you order a One Time Purchase product, we will send you a message to confirm whether we have accepted your order.

Do Health does not provide medical advice, diagnosis, treatment, or professional medical opinions through its Services. All information, materials, and content offered by Do Health, including those generated or supported by Artificial Intelligence ("AI") systems and generative AI features such as the digital coach are intended solely for general informational purposes.

Our Services, including generative AI and AI features, should never replace professional medical care or advice. We encourage you to consult a qualified healthcare provider for any questions or decisions about diagnosis, treatment, or ongoing care. You agree not to postpone or disregard professional medical advice based on your use of our Services.

Using our Services, products, or content, including any AI-generated or generative AI-produced materials ("AI Outputs"), does not create a doctor-patient relationship.

To the fullest extent permitted by law, you agree that your use of our Services, and any reliance on data, content, or information and AI Outputs, is entirely at your own risk. We disclaim all responsibility and liability arising from any reliance placed by you or others on the information provided through its Services.

Do Health operates as a subscription service ("Core Plan").

By commencing a subscription with Do Health, you agree to a recurring subscription unless and until terminated in accordance with these Service Terms.

The Core Plan includes:

Your contract with us begins once we confirm your subscription and send you an email receipt.

It is clarified that the blood tests included in your subscription must be used within your active subscription period. Any unused tests at the end of your subscription period will expire and cannot be carried over, credited, or exchanged for cash or other services.

Your subscription entitlements are personal to you and may not be transferred, assigned, sold, or shared with any other person.

You authorise us to charge your selected payment method for the subscription fee beginning from the date we confirm your subscription. You authorise us to charge this selected payment method for the purchase of any One-Time Products.

Following your subscription to our Core Plan, you will be prompted to complete an onboarding questionnaire to collect information relating to general lifestyle factors. The questionnaire is not diagnostic in nature, nor does it constitute medical advice.

Once the questionnaire has been completed, you will be required to schedule a venous blood test appointment which includes a core panel of various biomarkers. Results will be made available within the App. All results are for educational and informational purposes only.

You acknowledge and agree that: (a) your blood sample may produce results that are incomplete or inaccurate; and (b) Do Health makes no guarantee regarding the accuracy, completeness, usefulness, timeliness, or precision of any blood test results provided through our Services.

Based on questionnaire responses and blood test results, a wellness plan may be generated using AI-driven and generative AI technologies. Recommendations are informational and do not constitute medical advice. You remain responsible for seeking independent medical advice as you see fit.

Our digital coach, uses generative AI and large language models to generate text-based responses (AI Outputs), to your questions and prompts ("AI Inputs").

Other features within our Services may use non-generative AI to analyse information, or support personalised wellness recommendations.

Our digital coach's feature provides AI-assisted lifestyle coaching and behavioural guidance, not medical advice. AI Outputs under no circumstance constitute, or replace, medical advice. You should always consult a licensed clinician for diagnosis or treatment decisions.

By using the app, you consent to the use of AI and generative AI systems in delivering non-clinical support and insights.

You acknowledge and agree that:

We make no representation or warranty that AI Outputs will be accurate, complete, up to date, or suitable for your intended use. You should not rely on AI Outputs in any way that may impact your health, safety, finances, or wellbeing. We are not liable for any loss or damage resulting from reliance on AI Outputs or other informational content generated by the Service;

You represent to us that you are not using our digital coach, or AI features, or AI Outputs for the purpose of seeking medical attention, care, or advice.

The digitial coach, all AI-related features and the Services are intended solely for wellness education and behavioural support. They do not:

We make no warranty or representation that any AI or generative AI feature is suitable for clinical use.

By subscribing to our Service and agreeing to these Service Terms you consent to the use of AI tools and generative AI and other related features.

As part of the Services we provide, we partner with third-party diagnostic laboratories and testing providers ("Diagnostic Providers") to facilitate blood tests and other diagnostic services offered through our platform. You consent to this and authorise us to share your relevant information (and personal data) with such Diagnostic Providers as necessary to arrange and deliver these Services.

If you wish to raise a complaint in relation to any aspect of any of the treatment services provided by us, you will be able to do so by contacting us here. A copy of our Complaints Policy can be found here.

The price of your subscription (which includes VAT where applicable) will be made clear at the time of subscribing at checkout. We take care to make sure that pricing advised to you is correct. However, it is always possible that something may be incorrectly priced. We will contact you if the price you have been given is wrong and ask you whether or not you want to continue with your subscription.

We accept payment by any major credit or debit card. You must pay for the products before we dispatch them. For recurring orders, the charge is applied on the renewal date. If you think a charge is wrong please contact us promptly to let us know.

You may cancel your subscription at any time during the final month of your current plan. We will confirm receipt of your cancellation notice. Once confirmed, your subscription will terminate at the end of your current plan, and no further charges will apply. Your subscription will not renew. All Services and deliveries will continue as scheduled until your current plan expires.

We reserve the right to cancel your subscription at any time on notice to you.

We only supply products and services via our Services for domestic and private use. We are not liable for any business losses. If you use the services or products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss or damage, or for any loss or damage suffered by any third party arising out of or in connection with your use of our products, Services, or any information, results, or recommendations (including AI generated or generative AI outputs) provided through them.

Subject to any restrictions imposed by law, our maximum liability to you in relation to your subscription will be the amount equal to the price of the products or services provided to you under your subscription.

We are not responsible for any loss or damage that was not reasonably foreseeable at the time you entered into this contract.

Nothing in these Service Terms limits or excludes our liability where it would unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, and fit for any purpose made known to us).

Where our Services include products produced or delivered by third parties, we act only as a retailer or facilitator. We do not manufacture or produce those products and do not hold ourselves out to be their producer.

Applicable law requires that some of the information or communications we send to you should be in writing. When using our Service, we will contact you by e-mail or provide you with information by posting notices on our platform. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may transfer our rights and obligations under these Service Terms to another organisation without notice.

The contract for the supply of services is between you and Menwell Limited. Other than you, or Menwell Limited, no other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Service Terms operates separately. If any of them are deemed unlawful by any court of competent authority, the remaining paragraphs will remain in full force and effect.

If we delay in taking steps against you when you break this contract, that will not mean that you do not have to do what we ask in order to remedy your breach and it will not prevent us from taking steps against you at a later date.

These Service Terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the English courts.

If you are unhappy with how we have handled any complaint, you may wish to contact an alternative dispute resolution provider.