Cookie Policy
Do Health uses cookies and pixels to understand how our site is performing and to run our advertising campaigns. This page should help explain what cookies and pixels are, how Do Health uses them, how you can customise our website behaviour, and give an overview of what each cookie is used for. If you have any questions, or would like any clarification then please get in touch at help@dohealth.co.
WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer by websites that you visit. They are commonly used across the internet in order to make websites work, improve their personalisation, or to provide information to the owners of the site about how it is working. A cookie often contains a unique identifier, which can be used to recognise your computer when it returns to a website that it has visited before.
HOW DOES DO HEALTH USE COOKIES?
We use cookies to enhance our website, to better understand how our website is used and to monitor how our advertisements perform. Cookies may tell us, for example, which adverts you have been shown and whether you have visited our site before or are a new visitor.
WHAT ARE PIXELS?
Pixels work with cookies to help us understand how you use our website and to improve our advertising, similar to cookies. Pixels are different from cookies because they do not stay on your computer, they are temporary while you browse our website and are ‘removed’ when you close our website.
YOUR RIGHTS AND DATA
Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). You have the right to choose whether to accept these cookies and can exercise this right by amending or setting the controls on your browser as guided below. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of this website, for example you may need to re-enter login information multiple times to complete checkout.
Our pixels help our partners understand how our marketing campaigns should be run efficiently. We share some of your personal details in an encrypted format with the pixel partners listed below, for use exclusively for managing advertisements on their platforms. We do not share financial or address details with these partners.
HOW CAN I CHANGE MY COOKIE PREFERENCES?
Every browser is different, and it changes between different versions of a browser, so we suggest starting with the “Help” or “Info” menu in the toolbar, or possibly a button next to the website address. Here you should be able to view the cookies that are stored for a website and you can also change your preferences for which cookies are allowed. This is done on a site-specific basis and can be reset back to defaults through the same process.
It is also possible to switch into “Private” or “Incognito” browser mode in order to reduce the amount of tracking that is carried out by your browser. This will not have the same effect as blocking cookies but provides an alternative method of reducing the performance of them. Searching the internet with your favourite browser will give more information about how you can change your preferences.
COOKIE TERMINOLOGY
Cookies are commonly classified into ‘first party’ and ‘third party’ cookies, and this changes whether Do Health or one of our Partners serves you the cookie. First party cookies are served by Do Health and are more likely used to ensure performance of our website, while third party cookies are hosted by one of our Partners and more likely used for analytics and measurement of marketing performance.
Cookies may also have different lifetimes – this means that they stay on your computer for a defined period before being automatically removed. Another common cookie type is a ‘session cookie’, these cookies are automatically removed when you close your browser.
LIST OF THE COOKIES WE USE
To help you understand how we use cookies, the list below shows the cookies that we use on our website. As our website changes, and our partners change themselves, this list may change – whenever it is in Do Health’s control we endeavour to keep this list updated but cannot guarantee it.
| Platform | Use | Privacy Policy |
|---|---|---|
| Adalyser | We use Adalyser to measure and analyse the performance of our TV advertising campaigns and to understand how offline campaigns drive visits to our website. | View Policy |
| Customer.io | We use Customer.io to deliver transactional and behavioural communications (such as emails, sms and push notifications) and to measure engagement with those communications. | View Policy |
| Do Health | These first-party cookies are essential for security, user preferences, managing sessions, and enabling core functionality like forms. | View Policy |
| Facebook (Meta) | We use Facebook cookies and the Facebook Pixel to deliver personalised advertising and to measure the effectiveness of our marketing campaigns. | View Policy |
| We use Google cookies (Analytics, Ads and YouTube) to analyse website usage, measure advertising performance, and improve the website experience through testing and optimisation. | View Policy | |
| Mixpanel | We use Mixpanel to analyse user behaviour on our website and improve product and user experience. | View Policy |
| OneTrust | We use OneTrust (CookiePro) to manage cookie consent and store users’ privacy preferences. | View Policy |
| Outbrain | We use Outbrain to deliver and measure advertising across third-party websites and to analyse campaign performance. | View Policy |
| Posthog | We use PostHog to analyse how users interact with our website and app, including feature usage and performance, to improve product experience. | View Policy |
| Snapchat | We use the Snapchat Pixel to deliver targeted advertising and measure campaign effectiveness on Snapchat. | View Policy |
| X (formerly Twitter) | We use the X Pixel to serve personalised ads and track the performance of our advertising campaigns. | View Policy |
| Zendesk | We use Zendesk for customer support, including live chat and helpdesk services, which may place functional cookies. | View Policy |
COOKIES SET BY EXTERNAL PARTIES
If you go on to a page on our website that contains embedded content, for example YouTube interviews, you may be sent cookies from these websites. If you share content from our website to a popular network such as Facebook or Twitter then you may also be sent cookies from these websites.
We do not control the setting of these cookies as it is managed by the external party, so we suggest you check the third party website for more information about their cookies and how to manage them.
ADDITIONAL REFERENCES
Further information about cookies and how to control their use is available from All About Cookies (this link is external and goes to a website which is totally independent provider of information).